WhaleDI AI: unified AI platform for SMEs

[This article is part of a content series developed in collaboration with FEDIL, showcasing how artificial intelligence is contributing to the digital transformation of Luxembourg’s economy.]

Although artificial intelligence is already prevalent across various fields, the rapid increase in applications can complicate processes. Solutions like e-KYC (a digital method for verifying customer identity), sentiment analysis, and churn prediction (customer churn rate over a period of time) help organisations respond swiftly, understand customers better, and operate efficiently. However, the dispersal of data across numerous systems and tools can hinder its value, management, and reuse. 

Today, everyone seeks "their" AI to benefit from smarter, faster, and more flexible services. Yet, the proliferation of separate solutions for each use case can slow down management, increase complexity and costs, and limit the pace of innovation deployment.

Making intelligence simple and actionable

In response, Whale Cloud Technology has developed the unified WhaleDI AI platform, aiming to simplify intelligence, making it real-time and actionable. "This platform consolidates data and AI capabilities, transforming insights into immediate actions that companies can use to engage customers, optimise operations, and unlock growth," says Wu Pan, Regional General Manager at Whale Cloud. Instead of confining AI to individual applications, WhaleDI AI integrates data, models, and intelligence, combining three complementary AI capabilities within a single, secure platform to facilitate faster and scalable deployment of intelligent solutions:

• Generative AI: Deploys intelligent agents capable of understanding natural language, engaging in multi-turn conversations, supporting multiple languages, recognising emotions, and retrieving knowledge in real-time.
• Predictive AI: Utilises over 50 proven machine learning models helps businesses understand customer behavior and anticipate outcomes.
• Perceptual AI: Adds visual intelligence to the platform, featuring over 100 computer vision algorithms for image and video analysis.

"This platform is designed to support both internal operations and external customers. Internally, it enables intelligent customer service, real-time decision-making support, and AI-driven operational optimisation. Externally, intelligence capabilities are easily accessible via applications, intelligent agents, or Copilot-type interfaces, allowing companies and SMEs to integrate advanced AI into their systems without needing to build new AI infrastructure," explains M. Pan.

An increase in operational efficiency

Several figures highlight the benefits of using such a platform: 

• A reduction in the deployment time of new applications by 40 to 50%, 
• An increase in operational efficiency by 30%, 
• A reduction in manual service costs by 35%, 
• A decrease in the number of complaints by 30% thanks to the GenAI chatbot.

"Additionally, operations reduce overall energy consumption by around 10% through predictive maintenance and smart cooling and lighting, supporting long-term sustainability and carbon reduction goals."

Ambition: to create an Agents Marketplace

WhaleDI AI has ambitious development goals. The company aims to provide enterprises and SMBs with ready-to-use AI capabilities, including intelligent assistants, knowledge management, employee training, customer service, and advanced visual analytics, enabling organisations to work smarter, make faster decisions, and deliver personalised experiences. 

Its goal is to create an Agents Marketplace (a platform where companies can consume, publish and share specialized AI agents for different sectors (retail, finance, industry, etc.), allowing companies to consume and publish AI agents across various industries, fostering a large-scale, cross-industry ecosystem that accelerates innovation, improves efficiency, and promotes shared intelligence. "By integrating AI across sectors, from retail to infrastructure, WhaleDI AI aspires to create a scalable, shared intelligence platform that opens up new opportunities and generates sustainable value across the ecosystem," concludes Wu Pan.